Shipping and Return Policy

14-Day Return Policy

Under our Shipping and Return Policy, from the date of delivery of your purchase, you have a 14-day period to decide whether the item meets your expectations and requirements. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange the item within this timeframe.

Returns or exchanges can be made by sending the item back to us. Upon receipt and inspection of the returned item, we will process your refund using the original method of payment. Please note that the cost of return shipping is the responsibility of the customer unless the item arrived damaged or faulty. Items that were custom-made, personalized, or altered in any way are excluded from this return policy and are non-refundable.

Condition of Returned Items

To be eligible for a return or exchange, all items must be returned in the same condition as they were originally sent. This means the item should be in a “re-saleable” condition — undamaged, unused, and unworn, with all original tags and packaging intact. We reserve the right to reduce the refund amount if the returned item shows signs of wear or damage beyond what would be expected from a typical fitting or inspection, similar to what would be acceptable in a physical retail store.

Return Packaging and Documentation

For efficient processing of your return, please include a copy of your original delivery note or proof of purchase inside the return package. Additionally, include a note specifying the reason for your return, your full name, order number, email address, and whether you would prefer a refund or an exchange. This information helps us to quickly identify your order and expedite the return process.

Refund Processing Timeframe

Once we receive and inspect the returned item, refunds will be processed within 10 working days, provided all return documentation is included and the item meets the return conditions outlined above. Refunds will be credited back to the payment method used at the time of purchase. Please allow some additional time for your bank or credit card company to process the refund on their end.

Return Policy Limitations

Returns cannot be accepted once the 14-day return window has expired. It is important that customers initiate their return requests promptly within this specified period to ensure eligibility and to facilitate a smooth and efficient return process. Delaying a return beyond this timeframe may result in the inability to process your refund or exchange, as items returned after the deadline will not meet our Shipping and Return Policy requirements. We strongly encourage all customers to carefully review their purchases upon receipt and to act swiftly if they wish to make a return or exchange.

Damaged or Faulty Items

If your item arrives damaged during transit or is found to be faulty upon delivery, please contact us immediately. In such cases, we will refund your payment in full and reimburse the cost of returning the item. Upon inspection, if we determine that the damage or fault did not occur during transit or was not due to a manufacturing defect, the cost of return shipping will not be reimbursed, and a full refund may not be granted.

Statutory Rights – Shipping and Return Policy

Please be assured that our Shipping and Return policy does not affect your statutory consumer rights. Your legal rights as a customer remain fully protected and are in addition to any rights provided under our Shipping & Return Policy. We strive to ensure your satisfaction while respecting all applicable consumer protection laws.

Returns by Mail Only for Shipping and Return Requests

For all items purchased through our online platform, returns must be made exclusively by mail as part of our Shipping and Return process. To facilitate a prompt and accurate handling of your return, please include a copy of your original delivery note or proof of purchase within the return package. This documentation is essential for verifying your order and ensuring your Shipping & Return request is processed efficiently.

Shipping and Return Items Not Accepted In-Store

Please note that as part of our Shipping and Return policy, we do not accept returns or exchanges for online purchases at our physical walk-in stores operated by Robicals Store. All returns related to Shipping & Return must be sent via mail according to the instructions provided in our Shipping & Return guidelines to be eligible for processing.

If you have any further questions about our shipping and return policy or require assistance, please do not hesitate to contact our customer service team.

Send returns to:-

RETURNS

Amesbury Rd, Manchester

M9 6JJ

“Include delivery note and reason for return, failing to do so may limit your chance of a full refund.“

For further information about shipping and return, please email: info@leatherstore.uk